KnittedFriend Store respects the privacy rights of our online visitors and customers and recognises the importance of protecting the information collected about them.

We only use the information that we collect about you lawfully.

The following information is provided by KnittedFriend Store to enable our online visitors and customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of European Union. By visiting KnittedFriend.com you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Please note that this policy applies to KnittedFriend Store and/or its subsidiaries, but not to websites maintained by other companies or organizations to which we link or engage in joint promotions. KnittedFriend Store is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

From time to time our privacy policy may change; our most recent information will be posted on our Site


Information we Collect

We may collect information including (your name, postal address, billing address, telephone number, email address and, when necessary, credit card information when you:

• Place an order online
• Make a purchase at one of our Our Stores
• Return an item or make an exchange
• Inquire about our services
• Receive a gift package
• Create an account at knittedfriend.com
• Register at an event
• Subscribe to Our Newsletter
• Send a wish list
• Shop with a Friend
• Share your Shopping Cart
• Are referred to us through a marketing promotion
• Participate in a marketing survey, promotion, or events.

To protect our customers, all records and data you have provided, is kept in a secure database. See Security section for more information.

We collect data every time someone accesses knittedfriend.com. This information is gathered to improve your shopping experience. The types of data we are tracking are day and time the Site is accessed, the internet domain used to access the Site, the website visited prior to visiting our Site, the pages visited while on our Site.


Using Information We Collect

Providing your information will simply help us offer products and services that we think you'd like to hear about. This information allows us to::

• Offer information on past purchases
• Improve our product selection
• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send promotional and contest emails
• Send you promotional material
• Send you our Newsletter
• Identify your product and service preferences
• Customize our communications to you
• Provide information concerning products you have purchased
• Improve our customer service

How We Use Email

We may communicate with our customers via email, phone or text only if the customer agrees to receive the communication. These emails may include:

• Order confirmation
• Shipment and Payment confirmation
• Providing customer service
• Keeping you updated with new product, promotions and services

KnittedFriend.com will never ask you through email to provide personal information including credit card numbers, passwords, or bank account numbers.


Information We Share With Others and Your Privacy Rights

When you shop or visit one of our stores or one of our websites we may share information about you to improve your shopping experience. We contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than KnittedFriend. We generally do not authorize any of these service providers to make any other use of your information.

When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive promotional email messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Zumiez, or one of its affiliates may still need to contact you, for example, to notify winners and to fulfill promotional obligations. In the unlikely event of a sale of some or all of our business, Zumiez will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

KnittedFriend reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of KnittedFriend, its affiliates, and others.


Cookies

A cookie is a piece of information that is stored by your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests, to assist us in updating our service for our customers benefit. The use of cookies is an industry standard.


Security

We respect your personal privacy so we take all appropriate steps to keep your personal information confidential. Currently we use the Secure Sockets Layer (SSL) protocol to safeguard your information, which is an encryption method. You can tell you are using the SSL encryption when a gold or blue padlock appears in the corner of your Microsoft browser.


Links to Other Sites

For your convenience KnittedFriend.com may contain links to other web sites. Linked web sites operate independently, we are not responsible for webcasting or any other form of transmission received from any linked site. We advise reading the linked site's policies to ensure a better shopping experience.


Questions or Comments

Have questions or comments about this policy? Let us know by contacting us:



While we make every effort to ensure that any personal information we collect from you is kept secure and processed lawfully, the internet is not a totally secure medium.

By visiting KnittedFriend.com, you accept and consent to the practices described in this Privacy Policy and the Terms and Conditions.